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  • When is Wonder City Open?
    Wonder City at Skyline Pitch will open for ice skating daily from December 1st, 2023 to January 7th, 2024.
  • Where is Wonder City located?
    Wonder City is located on the 7th floor of the NEWCITY parking garage where Skyline Pitch operates from April to October as a rooftop soccer facility. You'll find us right above Mariano's and the AMC Theater – super easy to locate. Just hop on one of the two elevators: one in the southeast corner and another on the northwest side of the garage. You can also drive all the way to the 7th floor and park right next to our facility.
  • What are the days and hours of operation?
    Wonder City is open daily. Our hours may vary on some specific days, so check our sales calendar for updated hours: From Dec. 1, 2023 – Jan. 7, 2024, Wonder City welcomes everyone. Hours of operation: Monday - Friday ⛸️ 4 to 10pm Saturday - Sunday ⛸️ 11 to 10pm
  • How do I gain admission to Wonder City Chicago?
    Admission tickets to the facility, the rink and skate rentals may be purchased in advance online or on-site at the box office. Everyone above 3 years old must purchase the Experience Pass to enter the facility, which includes access to the photo environments + slap shot challenge. You can choose extra add ons for your visit. Ice skate time, skate rentals, curling and other activities. Ticket pricing information can be found here. All children 12 and under must be accompanied by an adult. Children 3 and under are free to enter. Tickets for special events at Wonder City may also be purchased online.
  • Do I need to complete a waiver to enter?
    All patrons whether skating or not are required to sign a waiver to enter Wonder City.
  • What is synthetic ice?
    Synthetic ice---also known as artificial ice, plastic ice, fake ice, polymer ice or silicon ice---is a fantastic alternative to traditional ice, that offers a smooth and seamless skating experience. At Wonder City we use the Glice Technology which is the best on the market! Glice eco-rink—looks like ice, feels like ice, but isn’t ice. Swiss Engineered and you can use your regular ice skates to glide. Glice is the market leader for premium synthetic ice, Glice eco-rinks function without electricity or water. Glice is the preferred synthetic ice among professional athletes because it provides an exceptionally realistic skating experience.
  • Can I bring my own skates?
    You are welcome to bring your own skates, but you can also rent a pair at the rink for $7.99. Skate rentals are conveniently available for rental online simultaneously with your ticket or directly at the rink.
  • Are tickets refundable?
    No. All ticket purchases are final, as noted and agreed when purchased.
  • Do you accept cash?
    We are 100% Cashless and ONLY take Credit Cards or Apple Pay. A current government issued ID, which matches the name on the credit card, must be presented at time of payment. We do not accept Cash at any time.
  • Do you offer skate aids to rent?
    We offer skate aids free of charge for anyone who needs an object to lean on to learn how to skate.
  • Where can I learn of closing due to weather conditions?
    Should Wonder City Chicago need to close due to unsafe weather conditions, you will receive a message on your phone or email that you used to purchase your ticket. The information will also be posted on our website and our partners social media at @skylinepitch You will then have an option to reschedule your visit to a future date and time available.
  • May I leave Wonder City and then re-enter?
    You are allowed to leave and re-enter within 60 minutes of your booked time slot.
  • Does Wonder City Chicago offer private event rentals?
    From small parties to entire rink buyouts, Wonder City Chicago is an incredible venue for private events during the ice season or warmer months. Let us know more about your event here.
  • Do you sell food and drink?
    Yes, we do! We offer snacks and non-alcoholic beverages at our facility. Additionally, we collaborate with partner vendors who provide various food options on specific days.
  • Is outside food or beverage allowed?
    Outside food is not allowed but you are allowed to bring outside beverage to Wonder City Chicago.
  • Are strollers permitted?
    Strollers are permitted. We are not responsible lost or stolen items.
  • What is the policy on smoking, alcohol and drugs?
    WCCHI does not permit drugs, or smoking, including electronic cigarettes. Guests who appear intoxicated or under the influence will not be permitted to skate. The staff reserves the right to eject or deny entry to any guest who appears to be impaired or is causing a disturbance to other guests. Alcohol may be available at some special days for purchase at one of our food/beverage partners kiosks for people above 21 years old.
  • Do you have bathrooms?
    Yes. We have port-a-parties at the event. There is also full bathrooms just a quick elevator ride away on the second floor below our event space.
  • Do you have parking?
    Yes. Parking at Skyline Pitch is a breeze as we're located atop of NEWCITY parking garage. You have 2 easy options: 7th Floor Parking: Drive straight to the 7th floor and park right by Wonder City. Elevator Access: Park on any lower level and simply take the elevator up to the rooftop. The 3rd floor is usually quiet, we recommend that floor. :) Remember, we offer discounted parking validation, so be sure to scan your parking ticket before leaving Wonder City. Parking rates with validation:​ - $2 for 0 to 2 hours. - $6 for 2 to 3 hours. - $9 for 3 to 4 hours. - $14 for 4 to 5 hours. - $20 for 5 to 12 hours.
  • Help! I can't find my tickets for Wonder City
    We understand how frustrating not receiving your tickets can be! First, did you check your email spam folder or ensure you used an active email/phone number to receive? Take a look and see if you can locate them. If not, no worries. When you arrive at Wonder City, our expert check in team at the entrance can help locate your tickets. Simply, be prepared to present a Current valid government issued ID which matches the name/credit card you used to purchase them. It’s that easy.
  • Are there any job openings at Wonder City Chicago?
    If you are interested in employment opportunities at Wonder City, please email and provide us with your contact information and resume.
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